Walk every new user to their first win.
Xebit gives trial users and new customers a live, guided walkthrough of your product — on demand, in their language — until they hit the moment that makes them stay.
Activate every cohort — without a CSM on every account.
Live demo on day one
The moment they sign up, Xebit gives a guided walkthrough tailored to their role — no scheduling, no waiting for a CSM to free up.
Guided to first value
Xebit walks each user down the exact path to their aha moment, answering questions live and showing the product instead of telling.
Stop week-one drop-off
Re-engage stalled trials and new accounts with an on-demand walkthrough — so activation never stalls on a human's calendar.
A guided first session for every single user.
Guided walkthroughs on demand
Drives your live product step by step through the path that gets this user to value — not a generic tour.
Personalized to role & plan
Tailors the walkthrough to who the user is and what they signed up for, so the first session is relevant.
Sub-1-second Q&A
Answers setup and how-to questions live, in 20+ languages, so users never get stuck and bounce.
In-product, any time
Available 24/7 the instant a user wants help — no booking, no timezone gaps, no queue.
Activation tracking
Tracks where each user is in the journey and flags who's stalled before they churn.
Slides where they help
Pairs short explainer slides with the live walkthrough, so the concept lands right before the hands-on step.
Closed-loop handoff
Logs the session, updates your CRM, and alerts your CS team when an account needs a human touch.
Make activation automatic.
Give every signup a live, guided path to first value — and stop losing new users in week one.